6/12/2023 Updated review:
David, who manages the customer service team and is a co-owner at Miko, reached out to me today by phone call to offer resolution to my issue. He presented a couple of options - a) send a new unit or b) provide a full refund. I chose option B since the massager functions still work - I just need to be extra careful when maneuvering the handle or moving the machine around. Initially, he only offered to refund the cost of the product and not tax since that was the max their system could offer, but he was able to chat with Amazon customer service to get the tax refunded to me as well. After our discussion, I received a full refund in Amazon credit within 2 hours.
Additionally, he shared that the lack of response from the customer service team was likely due to the service ticket being closed so their system did not notify them of any subsequent messages I sent inquiring about a response, reassuring me that their intent is not to ignore customers' issues. Not sure why the ticket was closed since my issue was not resolved, but this explanation made sense to me and it may have been an accident. He also confirmed they have been low in stock on the replacement inserts, but to wait a few more weeks to receive them.
I appreciate that he was willing to do whatever it took to make sure I was satisfied after learning about my frustrating experience. For this reason, I am upping my review to 5 stars (4.5 stars, but rounded up, since the product still had a mechanical/longevity issue early in its life).
---
6/4/2023 Original review:
TLDR: The Miko foot Massager is a pretty good product, providing much needed relief after a long day on your feet. However Miko's customer service does not respond about issues.
Pros:
- Shiatsu rollers are strong, especially in combo with the air pressure mode which helps to hold your feet in place so the rollers can get in there deeper.
- Heat function is nice.
- Rotating bar makes massager suitable for feet, calves, and maybe even forearms.
- Foot inserts are washable.
Cons:
- Customer service is not responsive.
- Vibration mode is gimmicky. It doesn't provide anything extra other than being noisy. I always turn this mode off when using the massager.
- The remote has all the same controls as the machine, but it isn't super useful since you have to point it directly at the massager without interference inbetween to work. You may as well use the machine's controls at that point.
Overall I like the massager, but Miko's customer service is severely lacking and they do not honor their 1 year warranty. I registered the massager online to activate the warranty and inquire about a mechanical issue about 9 months after purchase. After registering, they offered a free set of replacement inserts which I thought was nice. However, I never received the gift or a follow up from them after providing my shipping information.
I also opened a separate service ticket regarding the mechanical issue, where I reported that the rotating bar came loose from the connection point on one side. While this doesn't make the massager unusable, I have to be very careful when rotating the bar or it will completely detach from the machine and I cannot use the handle to carry/transport the machine at all. They asked me to send a video, which I promptly did along with the attached photos. Since that initial correspondence over 2 months ago, I haven't received a response from them and I tried following up several times. They have either completely ghosted me or are waiting for my 1 year warranty period to end next month so they can say it's out of warranty. Due to Miko's poor customer service practices, I would not recommend them or purchase from them in the future.
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From the brand
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Our Mission is to provide and promote non-invasive solutions for everyday pain. Miko products are here to help you feel, look, and live better. We believe natural therapies are always better than invasive ones and that taking care of yourself is the first step to taking care of others.
We offer a full line of body massagers, foot massagers, air purifiers, and humidifiers to help turn your home into a sanctuary.
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This Item  MIKO Shiatsu Foot Massager Machine Deep Tissue Massage Improves Circulation, Blood Flow with Deep Kneading, Heat Therapy - Plantar Fasciitis, Neuropathy, Diabetics Fits Up to Size15 |  |  |  |  |  | |
| Price | -43% $199.99 List: $349.99 | -20% $199.99 List: $249.99 | $139.99 | $259.99 | $149.96 | $219.99 |
| Price Per Unit | $199.99 / Count | $199.99 / Count | $139.99 / Count | $259.99 / Count | $149.96 / Count | $219.99 / Count |
| Delivery | Get it as soon as Tuesday, Apr 30 | Get it as soon as Friday, May 3 | Get it as soon as Tuesday, Apr 30 | Get it as soon as Tuesday, Apr 30 | Get it as soon as Tuesday, Apr 30 | Get it as soon as Friday, May 3 |
| Customer Ratings | ||||||
| Easy to use | ||||||
| Giftable | ||||||
| Pain relief | ||||||
| Remote Control | ||||||
| Comfort | ||||||
| Sold By | Easysole | baomihuamao | Mountrax | Andromache | Snailax | TISSCARE-US |
| power source | Corded Electric | Corded Electric | Corded Electric | Corded Electric | Corded Electric | Corded Electric |
| product benefit | Blood Flow Control | Pain Relief,Blood Circulation | Fatigue Relief | Pain Relief, Reduce Inflammation, Injury Recovery, Stress Relief, Blood Flow Control | stress relief, circulation | Pain Relief,Blood Circulation |
| material | Leather, Nylon | Acrylonitrile Butadiene Styrene | Plastic | — | Acrylonitrile Butadiene Styrene | Acrylonitrile Butadiene Styrene |
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Customer Review: It work perfectly for plantar fasciitis:
joshcamel
Reviews with images
Helps sore/tired/swollen feet tremendously.
We purchased as Refurbished one.1. Awesome to relieve feet stress. It does hurt but in a kind of good way depending on how sensitive your feet are. The air bags to squeeze your feet really work well. Those and the moving balls under the foot surface are what helps ease any soreness. 2. So far at the electronic functions have been working. 3. Heads up the pads are cloth--and they do get stinky feet smell. Make sure to have clean not sweaty feet when using if you can help it. Keep it fresh by dabing it was cleaner but don't want to ruin anything. 4. It collects dust like crazy, I recommend covering it with a protective material of some sort. 5. I do wish the cord was longer. We don't have a house with many outlets that reach far, and you have to make sure to get an adapter for three prongs if you use an extension cord.Overall great purchase for people who need to take care of their feet.
Top reviews from the United States
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Reviewed in the United States on June 4, 2023
David, who manages the customer service team and is a co-owner at Miko, reached out to me today by phone call to offer resolution to my issue. He presented a couple of options - a) send a new unit or b) provide a full refund. I chose option B since the massager functions still work - I just need to be extra careful when maneuvering the handle or moving the machine around. Initially, he only offered to refund the cost of the product and not tax since that was the max their system could offer, but he was able to chat with Amazon customer service to get the tax refunded to me as well. After our discussion, I received a full refund in Amazon credit within 2 hours.
Additionally, he shared that the lack of response from the customer service team was likely due to the service ticket being closed so their system did not notify them of any subsequent messages I sent inquiring about a response, reassuring me that their intent is not to ignore customers' issues. Not sure why the ticket was closed since my issue was not resolved, but this explanation made sense to me and it may have been an accident. He also confirmed they have been low in stock on the replacement inserts, but to wait a few more weeks to receive them.
I appreciate that he was willing to do whatever it took to make sure I was satisfied after learning about my frustrating experience. For this reason, I am upping my review to 5 stars (4.5 stars, but rounded up, since the product still had a mechanical/longevity issue early in its life).
---
6/4/2023 Original review:
TLDR: The Miko foot Massager is a pretty good product, providing much needed relief after a long day on your feet. However Miko's customer service does not respond about issues.
Pros:
- Shiatsu rollers are strong, especially in combo with the air pressure mode which helps to hold your feet in place so the rollers can get in there deeper.
- Heat function is nice.
- Rotating bar makes massager suitable for feet, calves, and maybe even forearms.
- Foot inserts are washable.
Cons:
- Customer service is not responsive.
- Vibration mode is gimmicky. It doesn't provide anything extra other than being noisy. I always turn this mode off when using the massager.
- The remote has all the same controls as the machine, but it isn't super useful since you have to point it directly at the massager without interference inbetween to work. You may as well use the machine's controls at that point.
Overall I like the massager, but Miko's customer service is severely lacking and they do not honor their 1 year warranty. I registered the massager online to activate the warranty and inquire about a mechanical issue about 9 months after purchase. After registering, they offered a free set of replacement inserts which I thought was nice. However, I never received the gift or a follow up from them after providing my shipping information.
I also opened a separate service ticket regarding the mechanical issue, where I reported that the rotating bar came loose from the connection point on one side. While this doesn't make the massager unusable, I have to be very careful when rotating the bar or it will completely detach from the machine and I cannot use the handle to carry/transport the machine at all. They asked me to send a video, which I promptly did along with the attached photos. Since that initial correspondence over 2 months ago, I haven't received a response from them and I tried following up several times. They have either completely ghosted me or are waiting for my 1 year warranty period to end next month so they can say it's out of warranty. Due to Miko's poor customer service practices, I would not recommend them or purchase from them in the future.
Color: Silver-blueVerified Purchase
[Updated review after resolution] Decent product but Miko lacking in customer service
Reviewed in the United States on June 4, 2023
6/12/2023 Updated review:Reviewed in the United States on June 4, 2023
David, who manages the customer service team and is a co-owner at Miko, reached out to me today by phone call to offer resolution to my issue. He presented a couple of options - a) send a new unit or b) provide a full refund. I chose option B since the massager functions still work - I just need to be extra careful when maneuvering the handle or moving the machine around. Initially, he only offered to refund the cost of the product and not tax since that was the max their system could offer, but he was able to chat with Amazon customer service to get the tax refunded to me as well. After our discussion, I received a full refund in Amazon credit within 2 hours.
Additionally, he shared that the lack of response from the customer service team was likely due to the service ticket being closed so their system did not notify them of any subsequent messages I sent inquiring about a response, reassuring me that their intent is not to ignore customers' issues. Not sure why the ticket was closed since my issue was not resolved, but this explanation made sense to me and it may have been an accident. He also confirmed they have been low in stock on the replacement inserts, but to wait a few more weeks to receive them.
I appreciate that he was willing to do whatever it took to make sure I was satisfied after learning about my frustrating experience. For this reason, I am upping my review to 5 stars (4.5 stars, but rounded up, since the product still had a mechanical/longevity issue early in its life).
---
6/4/2023 Original review:
TLDR: The Miko foot Massager is a pretty good product, providing much needed relief after a long day on your feet. However Miko's customer service does not respond about issues.
Pros:
- Shiatsu rollers are strong, especially in combo with the air pressure mode which helps to hold your feet in place so the rollers can get in there deeper.
- Heat function is nice.
- Rotating bar makes massager suitable for feet, calves, and maybe even forearms.
- Foot inserts are washable.
Cons:
- Customer service is not responsive.
- Vibration mode is gimmicky. It doesn't provide anything extra other than being noisy. I always turn this mode off when using the massager.
- The remote has all the same controls as the machine, but it isn't super useful since you have to point it directly at the massager without interference inbetween to work. You may as well use the machine's controls at that point.
Overall I like the massager, but Miko's customer service is severely lacking and they do not honor their 1 year warranty. I registered the massager online to activate the warranty and inquire about a mechanical issue about 9 months after purchase. After registering, they offered a free set of replacement inserts which I thought was nice. However, I never received the gift or a follow up from them after providing my shipping information.
I also opened a separate service ticket regarding the mechanical issue, where I reported that the rotating bar came loose from the connection point on one side. While this doesn't make the massager unusable, I have to be very careful when rotating the bar or it will completely detach from the machine and I cannot use the handle to carry/transport the machine at all. They asked me to send a video, which I promptly did along with the attached photos. Since that initial correspondence over 2 months ago, I haven't received a response from them and I tried following up several times. They have either completely ghosted me or are waiting for my 1 year warranty period to end next month so they can say it's out of warranty. Due to Miko's poor customer service practices, I would not recommend them or purchase from them in the future.
Images in this review
Top reviews from other countries
Paul
Great Machine.
Reviewed in the United Kingdom on March 31, 2024Color: Silver-blueVerified Purchase
Frank S
Had to return for medical reasons
Reviewed in Canada on January 4, 2023Color: GreyVerified Purchase
